____________________________________________

Annual Valley Youth Night

Monday, June 3rd

Valley Bowling Center

5:00 - 9:00 pm

Join us for a luau themed fun filled evening of bowling, food and games! FREE for Guthrie FCU members and family. Space is limited and tickets are available at the Sayre branch on a first come, first served basis.

Information on the Troy Area Youth Night coming soon!

Yankees vs. Red Sox

Bus Trip - Sunday June 2nd

Reserve your seats today! Only $110.00 per person. Price includes: Transportation to and from Yankee Stadium (Pick up and drop off at Guthrie Federal Credit Union), 90 minute pregame party including Brooklyn Beef Burgers, Hebrew National Hot Dogs, Popcorn, Salad, and non-alcoholic beverages at the Malibu Rooftop Deck. Seating is the first 6 rows of section 406. Game time is 8:05 pm and the bus will leave the Sayre branch of Guthrie FCU at 1:45 pm. Contact a member services representative to reserve your seats. Due to the limited number of seats payment must be made when reservation is made. Transportation provided by Shafer's Tour and Charter.

Attention - IE 10 Issues

FlexNet is having compatibility issues with the new Internet Explorer 10. This version of Internet Explorer comes with the new Windows 8 operating system. If you are experiencing an issue accessing your online account please try using a different internet browser, such as Firefox or Google Chrome. Our software provider is working on this issue and we will let you know as soon as it is resolved. We apologize for any inconvenience.

Did you know....

We may ask for your driver's license or other valid government issued photo ID periodically, even if you have been a long time member. This request is to remain compliant with the customer identification program included with the U.S. Patriot Act. We apologize for the inconvenience and thank you for your cooperation.

1. Recently we extended our lobby hours to 5:30pm on Thursdays and our Sayre branch drive-up is now open ½ hour earlier each day. Have these changes made it more convenient for you to conduct business?

YES

2. Would you like to see us extend additional hours to the membership?

YES

If yes, please tell us specifically what hours you would like us to consider:

3. If evening or Saturday appointments were available to conduct loan applications or open new savings accounts, would this be more convenient to you?

YES

4. Do you believe our products and services are competitive with other financial institutions in the area?

YES

If no, what products and services would you like to see us offer or improve?

5. Are you satisfied with our response to phone calls?

YES

If no, what can we do to improve your phone call experience?

6. How would you compare the service level of GFCU employees to other local businesses?

Great Service: GFCU employees provide the best service in the area.

Above Average: GFCU employees do a better job than most other business I deal with locally.

Average Service: No difference compared to other local businesses.

Below Average: I have more service issues when dealing with GFCU employees than other local businesses.

Poor Service: I am dissatisfied with the service level I receive from GFCU employees.

What can we do to improve our service level?

7. We welcome your comments and/or suggestions:

We appreciate your time and effort in completing this Member Service Survey and helping us further our mission of providing the highest quality financial services. Please feel free to call GFCU President / CEO John Savelli at 570-888-7135 x137 with any comments and/or suggestions you may have.

* - field required

Created by DATAMOMENTUM